CANCELLATIONS / NO-SHOW
ESC requires a 24-hour notice to make any changes to your appointment. Same day cancellations will be charged 50% of the scheduled appointment. No call - No show clients will be charged at 100%. This includes clients on a Series as well.
ESC Gift Cards can be redeemed for Services ONLY. Gratuity or Retail purchases will not be allowed.
Our Gift Cards expire 1 year after purchase date. There will be a 50% reactivation fee if you would like to use your expired Gift Card.
Retail products may be returned for a full refund within 7 days of the purchase date. Any returns after that will receive Spa credit ONLY, minus a 25% restocking fee.
Our treatment packages are designed for 6 months,
Facial Series - For optimal results it's recommended to come in between 2-4 weeks. We book your next appointment in advance and try to work with your schedule to get you in.
Massage Series - Massage Therapy can be effective in managing chronic pain, stress, muscle tension, anxiety and can even improve circulation. Massages are recommended weekly, bi-weekly or monthly depending on what you are looking to work on.
Series will expire 6 months after purchase date. There will be a $50 reactivation fee per Facial and a $25 reactivation fee per Massage. Remember that you can always Gift your Services to anyone you would like at no additional cost. Series will be redeemed if a guest is a No Call - No Show to their appointment.
For safety reasons and as a courtesy to other clients children under the age of 13 can not be left unattended in the reception area and are not permitted in the treatment rooms.
ESC policies are subject to change at any given time without notice. We appreciate your understanding.