CANCELLATIONS / NO-SHOW
ESC requires a 24-hour notice to make any changes to your appointment. Same day cancellations will be charged 50% of the scheduled appointment. No call - No show clients will be charged at 100%. This includes clients on a Series as well.
ESC Gift Cards expire 1 year after purchase date. There will be a 50% reactivation fee if you would like to use your expired Gift Card.
Retail products may be returned for a full refund within 7 days of the purchase date. Any returns after that will receive Spa credit ONLY, minus a 25% restocking fee.
Our Facial and Massage Series are created as treatment packages. As a treatment package all series will only be active for 6 months. Skin Correction clients are recommended to come in every 3-4 weeks for optimal results. Massage clients are recommended to come in every 2-4 weeks or as needed. Please be sure to use all treatments before the expiration date. If you have any Services that expired, you may pay a $15 reactivation fee per service. Remember that you can always Gift your Services to anyone you would like at no additional cost. Series will be redeemed if No Call - No Show.
For safety reasons and as a courtesy to other clients children under the age of 13 can not be left unattended in the reception area and are not permitted in the treatment rooms.
ESC policies are subject to change at any given time without notice. We appreciate your understanding.